After experiencing this pandemic virus, following social distancing norms is a key priority to reduce the risk of infection both within the premises of organizations/stores as well as in queues. With this we see an increasing need and importance for a virtual queue management system to optimise operations in their premises with a lesser volume of the crowd and following social distancing measures for the safety of everyone. We will discuss 5 industries that needs a queue management system post covid.
Healthcare- First of all, resources in this industry are fully subscribed due to this pandemic, as such we will need to optimise patient flow from the very beginning till the end. From when they enter the hospital/clinic for registration, to consulting the doctors/specialist, to their treatment, to collection and payment for medicine and finally exit. Patients are generally worried, stressed and sometimes in pain and the last thing that they would need is an unorganised and uncomfortable environment.
Food & Beverages restaurants- Next up, we all finally get to dine out and there was definitively a surge of diners who wants to eat out with their love ones especially stores like Haidilao, Korean BBQ etc just to name drop a few. With the pent-up demand and due to social distancing, the spaces to accommodate the diners are limited. As such, virtual queue management is to reduce not only the waiting time but more importantly the congestion inside the restaurants and physical waiting line outside.
Retails- Shopping online and shopping in retails will always have a different customer experience. As such, it is utmost importance for a queue management system to prevent overcrowding in a small retail space.
Gym- If you're a gym fanatic, government reopening the gym will be the happiest thing happened for you. As most gym spaces are quite crammed with all the gym equipment's with close proximity to each other, a queuing system must be in place to prevent a crowded and dangerous situation for people to work out. A good example that Active SG has done, which is a public gym for Singaporeans was that they have extended operating hours from 9pm all the way to 1am midnight across most outlets. Not only that, they have introduced a virtual queuing system in which users have to book their slots online. Slots are divided into 2-hour time slots each. Once the max capacity of booking per time slot has been reached, the time slot will be taken down from the mobile app, disabling users to book that particular timeslot, as such increasing safety for the public and all users.