From the early stage to the modern digitalisation of a Queue Management system, the implementation of such human control mechanism has come a long way since the age all thanks to the industrialisation, change in human queuing behavior, market demand, technology availability and mass production which drives up consumerism.
In a situation when demand outstrips supply for a product or services, queues are formed to exercise human traffic control and reduce conflict.
The simplest method of crowd control still used in current days. Easy to use, install and deploy but it is suitable only for smaller crowds. The major disadvantage of such system is the limitation of customer mobility since you always have to stay within the queue instead of having to move around while waiting for your turn.
Simple Service Queue System
It is the progress with technology that allow us to have the first analogue type queue system which we know of today. Widely used in the early 80s/90s, the system usually starts with single service only. The display uses one or a few 7 segment LED to alert the queue number being called. The audio is often limited to using simple piezo high pitch beeps.
Multiple Service Queue System
The major evolution that changes the outlook of the new format queue system comes when the development and availability of software driven demand intensify coupled with the dipping cost of LFD. Digitalising queue information, the user is now able to publish almost all directives and service information on the display. This leave the serving staff with better focus on their duty to serve which increases productivity. Bringing the system to the next level, the system can now interface with the various type of new technology like Touch-screen ticket dispenser, temperature scanner and QR code scanner.
At current, such Multiple Service Queue System is most commonly implemented in almost all organisation as it has been proven to be the most effective ways of human traffic control.
SMS Contactless Queue System
With an increasing pool of SMART PHONES users and a reliable means of SMS by most telco provider, this premium add-on system uses SMS to issue, remind and call for queues. The use of SMS reminder provides an ease to both counter staff and queuing customer as both are now given advantage in reducing chances of missed queue and full mobility to reduce overcrowding in the shop space. Such system is gaining further popularity in organisation with large service crowd as it is also under consideration to be a way to reduce the spread of diseases.
Cloud based Appointment Queue System
With increasing demand to reduce initial Capital Investment while improving crowd management, this is the most underrated queue systems which fully taps on the internet world. Unlike above systems where you need to be present to get a queue ticket. Appointment based booking system allow customer to collect or request for a queue number while on the way or even postpone your queue if you are caught up at the moment. It is a methodical way to manage queue with maximum efficiency and customer satisfaction. Both parties are able to dictate their preferred timings to arrive for the services they seek.
Our Latest Development
Arrowlogic starts building Multiple Service Queue System in 2008. Through the years we have developed a range of queue related products over the years that cater to different operation and organisations. Our systems are built on modularity and scalability as this will allow a client to only purchase what they need.
Our recent development in queue system has led us to develop a whole new platform of queue system called the NetQ Lite Web. It is a cost-effective system that tap into the existing way to manage queue and stem which we called it the NetQ Lite Web.
Throughout the entire process, there is minimal contact with the customer and also there is no dispensing of ticket which is environmentally friendly. There is minimal hardware required as it taps in the internet. Whether to request, call or postpone the queue.